Privacy Policy

Our Commitment to Your Privacy

At Trusted Hands, we understand that privacy matters. When you invite us into your home, you're placing trust in us, and that extends to how we handle your personal information. This policy explains what data we collect, why we collect it, how we use it, and the choices you have.

We operate with transparency and respect for your privacy rights. If you have questions about anything in this policy, we encourage you to reach out to us directly.

What Information We Collect

Information You Provide Directly

When you contact us or request our services, you may provide:

• Name and contact information (email address, phone number)
• Service address and access details
• Service preferences and special instructions
• Payment information (processed securely through third-party providers)
• Communication history with our team

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent, navigation patterns)
• IP address and general location information
• Cookie data (see our Cookie Policy for details)

Information from Third Parties

We may receive information from:

• Property managers who engage our services on your behalf
• Background check providers (for our team members only)
• Payment processors to complete transactions

How We Use Your Information

Service Delivery

We use your information to provide cleaning services, schedule appointments, communicate about your service, process payments, and respond to your inquiries and requests.

Service Improvement

Your data helps us understand how our services perform, identify areas for improvement, train our teams more effectively, and develop new services that better meet customer needs.

Communication

We may contact you with service updates, scheduling confirmations, satisfaction surveys, and information about services you might find helpful. You can opt out of marketing communications at any time.

Legal Compliance

We process your data to comply with legal obligations, respond to law enforcement requests, protect our rights and property, and ensure the safety of our team and clients.

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing necessary to provide the cleaning services you requested
• Legitimate Interests: Processing for business operations, fraud prevention, and service improvement
• Your Consent: For marketing communications and optional features
• Legal Obligations: When required to comply with applicable laws

How We Share Your Information

We do not sell your personal information. We share your data only in the following circumstances:

• Service Providers: Third parties who help us operate our business (payment processors, scheduling software, analytics providers). These partners are bound by confidentiality agreements.
• Property Managers: When you receive services through a property management arrangement, we may share relevant information with the property manager.
• Legal Requirements: When required by law, court order, or legal process, or to protect rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

How We Protect Your Information

We take data security seriously and implement appropriate measures to protect your information:

• Encryption: Data transmitted over the internet is encrypted using industry-standard protocols
• Access Controls: Only authorized personnel can access personal information, limited to what's necessary for their role
• Secure Storage: Data is stored on secure servers with regular backups and monitoring
• Regular Audits: We review our security practices regularly and update them as needed
• Incident Response: We have procedures in place to respond to potential data breaches promptly

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to take steps to protect your own information as well.

How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Active Clients: We keep your information while you're using our services and for a reasonable period after to address any issues
• Former Clients: Information is retained for legal, tax, and business purposes, typically for seven years after the last service
• Marketing Data: Retained until you withdraw consent or we determine it's no longer relevant
• Website Data: Analytics and cookie data follows retention periods outlined in our Cookie Policy

Your Privacy Rights

Right to Access

You can request a copy of the personal information we hold about you. We'll provide this information in a clear, accessible format.

Right to Correction

If your personal information is inaccurate or incomplete, you have the right to request corrections. We'll update your information promptly.

Right to Deletion

You can request deletion of your personal information, subject to legal obligations that may require us to retain certain data.

Right to Data Portability

You can request your data in a structured, machine-readable format to transfer to another service provider.

Right to Object

You can object to processing of your personal information based on legitimate interests, including for direct marketing purposes.

Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time. This won't affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us through our website. We'll respond to your request within 30 days.

Contact Us About Your Data

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through the contact details on our Contact page. We will process your request promptly.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information may be processed in countries other than where you reside. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to active clients
• Displaying a notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.